Signed in as:
filler@godaddy.com
Our AI CX AI Consultant Customer Support Services
Service #1
Jason Hughes- is JasonHughes.AI
Works in W2, 1099 or B2B as Full-time or Consultant in AI and Operations and Setting up World Class Contact Centers. Professional Services in CX Operations, Projects, Implementations, Org Mergers, Integrations, Training, Mergers & Acquisitions, Service Cloud, Zendesk, Business Analyst, Senior Product and Project Management. Interim Operations Leadership Coach and Mentor to thousands of FTE.
Success planning in Platforms and SaaS Products and Support. Over 60+ CRM Clients, Over 10+ Hospitals and Medical/Health Companies. 3 Government Agencies, (FedRamp) and 10+ Digital Fortune 500 and IPOs Silicon Valley and Top Multi-National Companies Digital Transformation for Customer Support Teams. PEOPLE, PROCESS, TECHNOLOGY Consultant as Operations Senior PM.
-Service Operations Optimization
-Support of New and Existing AI Products
-Tech Support ITIL and Incident management for AI Products and Platforms
-Customer Segmentation and CRM (Over 60 Planned RFPs to Deployment for Government, Fortune 500, to Multi-National Platforms)
-Customer Acquisition, Growth, Retention, and Lead Generation for SaaS
-Contact Center Automation
-Product Feature Optimization, Fixing Defects, and using UX, VOC, CX
-Risk Modeling and Support of Analytics
-Predictive Services and proactive intervention
-People Training, Knowledge Transfer, Succession Planning, Interim Leadership for teams in trouble to teams merging and growing.
Works in USA, Remote and Hybrid Services available also Authorized EU, UK. UAE (Negotiable)
BIO: Global Digital Nomad, Tech Consultant & Digital Work as Operations Support Expert. (Affiliate, Consulting, AI Commerce, Cloud CX/SaaS, Digital SaaS Tech Customer Success) Critical Mission Work.
Motto- "Service Above the Rest!" Quality, Innovation, and Productivity with measurable Results.
Specialties: Global customer operations: digital customer experience, general management, and transformational change, program/project management, product management, operational excellence, large-scale technology implementations, peer-to-peer marketplaces, health tech, diversity and inclusion/cultural transformation, communications & team-building, advisor to fast-growing startups/M&As
Consulting for Top Brands Globally. Recession Proof Leader with a focus on Digital Excellence making Businesses Succeed by Supporting the Customer & the teams that create World Class CX.
Trusted Digital Operations/Tech/Product Support Industry Leader filling in talent gaps for teams & Organizations globally. Interim Leadership for IPOs, M&As, & Scaling Global Growth.
Customer Success/CX.
Professional Services,
Enablement, & Technical Support in Digital Products.
Leader and a Pioneer in the Digital CX Experience online experience for many Top Silicon Valley Companies & Global SaaS Platforms
CAPABILITIES & EXPERIENCE-
SaaS Product Management, CRM Project Mgt, Support Service Delivery, SDLC, Agile-Scrum Master
ITIL Incident Management, Operations CX Mgt
Industries: Life-Sciences/Medical/Health, SaaS & eCommerce, Fintech, Hospitality & Supply Chain
Competing & winning, driving digital excellence innovation & modern work with high-performing teams across different time zones, cultures, & continents in CX. Enterprise Multi-National 50-800FTE Centers.
* Tech Companies running multiple teams
AI, & Web3 Clients. Customer Success, Proactive Practices, CX through People, Processes, & Cloud Technology. ITIL, Scrum/Agile, an expert with an extensive Toolkit of using Top Industry Tools, CRMs, SaaS Platforms
* Serving Platforms: Fintech, Government, Health & Medical support, Life sciences, Bio-Pharma, Hospital Software/SaaS, eCommerce, Travel/Hospitality, Support/Product/Engineering/Startups to M&As Growth.
* Product Digital Technology, & Operations CX Products programs, project management, & process
Improvement covering Digital Contact centers/business opportunities of innovation, & products that are trusted by Leading Companies in CX Support, Projects, Product Mgt/ (CRM, SaaS, APIs, AI, Automation Cloud)
Service #2
Authentic, inclusive Global Operations Team Player and Leader that has taken on many CX Leadership Advisor roles helping companies build a support model for B2B/B2C with Innovative Solutions/Digital Process Leading Teams Globally along with a large scope of programs/projects managing across many Customer Success B2B/B2C initiatives. designing & developing efficient and effective customer service operations that support customer acquisition, retention, cost management, and profitability through Healthy Customer Adoption, Customer Value & customer retention.
Technical and Operations Professional Services
Collaborative partnerships, Development, Teamwork -achievements & learning
short-term/ long-term CX needs.
Customer Insights
Program Design, Adoption and Engagement,
Customer Experience Strategy
Design, Implementation, and Innovation
Culture/Accountability Leadership Multi-National CX Operations
CLIENTS: W2
2024-jetBlue.com
22-23, Loftware.com -Dir. Tech CX Global Support (Printing Label Software Platforms) Global TSE teams.
1099 Advisor/Consultant- Also supports conferences and groups involved in such work in the larger AI community:
22- zstacklife.com, Godaddy.com
21- Modernatx.com, Henryschein.com, Airbnb.com, Unifirst.com, JnJ.com
20/21-Q1-Q1 Adobe Experience Cloud & workfront.com (M&A)
19- Arrow.com, Aramco.com, ServiceNow.com
18- Chartercare.org. pmh.com 17-Well.com 13/15- jeunesseglobal.com
17/18- Gonzaga.edu, Pearson.com
16/17- DigicelGroup.com, (Souq.com) Amazon/AWS Connect
16- Boostability.com / Google SEO Affiliate (Europe)
14/15- Marriott.com, Sr. Dir CX Planner Technology. (Largest Salesforce ever implemented in history) ServiceCloud
13/14/15- boozallen.com, GD.com-CX Consultant blackturtleinc.com
Iggbo.com, zappos.com, zulily.com, a16z.com, Zendesk.com, Salesforce.com
Freelance- CX, AI, CRM and Digital Content and Art from 2012-2022
EMPLOYEE
2000/2012- eBay.com/PayPal.com -Global Sr. Manager Operations & Product/PMO/Sr. PM
98/99- Microsoft.com Legal Intern
- Jason is hired to Support teams to disrupt, improve and evolve ways of working when necessary.
- Jason will arrange and sponsor appropriate assignments and experiences to help people realize their potential and support their long-term aspirations.
- Jason will Identify gaps in the market and spot opportunities to create value propositions.
- Jason will Look for opportunities to scale efficiencies and new ways of working across multiple projects and environments.
- Jason will Create an environment where people and technology thrive together to accomplish more than they could apart.
- Jason promotes and encourage others to value difference when working in diverse teams.
- Jason will drive and take ownership for developing connections that help deliver what is best for our people and stakeholders.
- Jason will Influence and facilitate the creation of long-term relationships which add value to the firm.
- Jason will Uphold his own and the client's code of ethics and business conduct.
Service #3
AI and Automation in Customer Support. Tools, technology solutions Senior PM to help you get it done right
SaaS Vendor PM
CRM Over 60+ Planning to Deployment end to end to represent your company to partner with the Vendors.
Help in Company Mergers, Turnarounds, and IPO/Enterprise Readiness. Including Recession Proof your Tech Suppport and Customer Support Teams. Use Automation, AI, Self-Service, and Process Champion to reduce contacts and churn while helping your team maintain its culture and well being.
For Short-Term Turnarounds, Consulting, and M&A Advisory Services please contact us at https://www.linkedin.com/in/cxjason/