Our AI CX AI Consultant Customer Support Services

Don't let the economy make your Business Pop in 2025!  Working around urgent change management, Tariffs, Operational changes and Downsizing is the new normal especially with experience Turnaround Specialist like Jason Hughes.AI 

Jason Hughes-  is  JasonHughes.AI

 JasonHughes.AI is a dynamic entity focused on revolutionizing customer experience (CX) strategies. It emphasizes leadership in CX transformation, data-driven decision-making, and storytelling to influence business strategies. The organization also prioritizes aligning teams across various departments to ensure unified goals and performance metrics, while fostering employee growth and building high-performing teams 

Works in W2, 1099 or B2B as Full-time or Consultant in AI and Operations and Setting up World Class Contact Centers. Professional Services in CX Operations, Projects, Implementations, Org Mergers, Integrations, Training, Mergers & Acquisitions, Service Cloud, Zendesk, Business Analyst, Senior Product and Project Management.   Interim Operations Leadership Coach and Mentor to thousands of FTE.  As a consultant or W2 Hire, what can you expect from Jason Hughes? 

• Leads or partners with Stakeholders/Leadership team the Global CX Strategy: Own the customer experience  roadmap, with initiatives spanning digital transformation, case  management, customer journey design, AI integration, and service  evolution.
• Turn Data Into Action: Own the most  important customer metrics (CSAT, Time to Resolution, CPO, deflection,  and GRR). Guide strategy with insights that drive both executive  decisions and frontline improvements to align to Corporate KPIs/OKRs.
• Enable  Storytelling Across the Business: Translate customer insights into  compelling narratives that influence product, support, and executive  teams. Empower leaders to bring the voice of the customer into  decision-making forums.
• Drive Transformation:  Spearhead short-term to long-term multi-year CX transformation across strategic workstreams. Build the connective tissue between what our customers need  and how we deliver.
• Launch and Lead the Customer  Experience Committee: Align leaders across Product, Support,  Implementation, and Revenue around a unified set of priorities and  performance goals that align to Customer Success and Growth/Retention.
• Grow the Team & Function of the Employee Experience:  Lead a high-performing group of individual contributors and shape the  future structure of the CX org. Coach talent, identify capability gaps,  and build a world-class team.

Success planning in Platforms and SaaS Products and Support.   Over 60+ CRM Clients, Over 10+ Hospitals and Medical/Health Companies.  3 Government Agencies, (FedRamp) and 10+ Digital Fortune 500 and IPOs Silicon Valley and Top Multi-National Companies Digital Transformation for Customer Support Teams.    PEOPLE, PROCESS, TECHNOLOGY Consultant as Operations Senior PM. 

-Service Operations Optimization

-Support of New and Existing AI Products

-Tech Support ITIL and Incident management for AI Products and Platforms

-Customer Segmentation and CRM  (Over 60 Planned RFPs to Deployment for Government, Fortune 500, to Multi-National Platforms)

-Customer Acquisition, Growth, Retention, and Lead Generation for SaaS

-Contact Center Automation

-Product Feature Optimization, Fixing Defects, and using UX, VOC, CX

-Risk Modeling and Support of Analytics

-Predictive Services and proactive intervention

-People Training, Knowledge Transfer, Succession Planning, Interim Leadership for teams in trouble to teams merging and growing. 

Works in USA, Remote and Hybrid Services available also Authorized EU, UK. UAE (Negotiable)  

BIO: Global Digital Nomad, Tech Consultant & Digital Work as Operations Support Expert. (Affiliate, Consulting, AI Commerce, Cloud CX/SaaS, Digital SaaS Tech Customer Success) Critical Mission Work.
Motto- "Service Above the Rest!" Quality, Innovation, and Productivity with measurable Results.

Specialties: Global customer operations: digital customer experience, general management, and transformational change, program/project management, product management, operational excellence, large-scale technology implementations, peer-to-peer marketplaces, health tech, diversity and inclusion/cultural transformation, communications & team-building, advisor to fast-growing startups/M&As

Consulting for Top Brands Globally. Recession Proof Leader with a focus on Digital Excellence making Businesses Succeed by Supporting the Customer & the teams that create World Class CX.
Trusted Digital Operations/Tech/Product Support Industry Leader filling in talent gaps for teams & Organizations globally. Interim Leadership for IPOs, M&As, & Scaling Global Growth.

Customer Success/CX.
Professional Services,
Enablement, & Technical Support in Digital Products.
Leader and a Pioneer in the Digital CX Experience online experience for many Top Silicon Valley Companies & Global SaaS Platforms

CAPABILITIES & EXPERIENCE-
SaaS Product Management, CRM Project Mgt, Support Service Delivery, SDLC, Agile-Scrum Master
ITIL Incident Management, Operations CX Mgt
Industries: Life-Sciences/Medical/Health, SaaS & eCommerce, Fintech, Hospitality & Supply Chain
Competing & winning, driving digital excellence innovation & modern work with high-performing teams across different time zones, cultures, & continents in CX. Enterprise Multi-National 50-800FTE Centers.

* Tech Companies running multiple teams
AI, & Web3 Clients. Customer Success, Proactive Practices, CX through People, Processes, & Cloud Technology. ITIL, Scrum/Agile, an expert with an extensive Toolkit of using Top Industry Tools, CRMs, SaaS Platforms

* Serving Platforms: Fintech, Government, Health & Medical support, Life sciences, Bio-Pharma, Hospital Software/SaaS, eCommerce, Travel/Hospitality, Support/Product/Engineering/Startups to M&As Growth.

* Product Digital Technology, & Operations CX Products programs, project management, & process
Improvement covering Digital Contact centers/business opportunities of innovation, & products that are trusted by Leading Companies in CX Support, Projects, Product Mgt/ (CRM, SaaS, APIs, AI, Automation Cloud) 

AI and Automation in Customer Support.   Tools, technology solutions  Senior PM to help you get it done right 

SaaS Vendor PM

CRM Over 60+ Planning to Deployment end to end to represent your company to partner with the Vendors.

Help in Company Mergers, Turnarounds, and IPO/Enterprise Readiness.  Including Recession Proof your Tech Suppport and Customer Support Teams.   Use Automation, AI, Self-Service, and Process Champion to reduce contacts and churn while helping your team maintain its culture and well being.

For Short-Term Turnarounds, Consulting, and M&A Advisory Services please contact us at https://www.linkedin.com/in/cxjason/   

www.jobhopperconsulting.com