(™) More About Jason
Technical Experience= Adding Emotional Intelligence to Artificial Intelligence
Artificial Intelligence is now the key service driver in 2025!
Jason provides Senior strategic PM work in CRM/CCaaS Customer Consulting that is Custom to your Business. I get it that most consultants suck! I try and focus on what the customer needs and work backwards into how your business can solve for the Customer to win using capabilities out of the box and if needed to customize! Help your Agents in efficiency and quality and help your Stakeholders win with savings and actual ROI! Program & Project Planning to Deployment.
Jason Hughes, a CX Professional brings a refreshing voice in modern AI and recent advances in large language models and how it will change the workplace forever. From Digital Transformation to actually improving operations, growing the business and executing business transformations with CX Models. Keeping it Human with Technology that is a Human Partner, not a replacement, not geeky, and is human centric in nature. The challenges facing the global economy today have created an urgent need to rethink our approach and create a more resilient, sustainable, and equitable future for all. Jason is your Human CX and AI Co-Pilot. Jason brings Maximum Growth, Gain, Efficiency and Achievements that change outcomes.
Many years of Leadership consulting in Human and human capital management, labor relations, talent acquisition, organizational planning along with all the Technical Skills to help the Organization be successful in Operations.
Jason has a passion for Customers and the teams that support them. His career has always used a quote that created a career around " "The ones who are crazy enough to think they can change the world are the ones who do" — Steve Jobs
STRATEGY- An effortless customer experience to drive higher adoption, value, retention and expansion while reducing cost/increasing output
PEOPLE - A+ Game people, Management Consulting. Leadership in Distributed Remote Teams, Professional Coaching to help deliver the best outcomes in People.
PROCESS- Create the right Process first. self-service onboarding journeys, new feature adoption journeys, etc. Workflows that work!
TECHNOLOGY -AI, Automation, Innovation, Then figure out the people and systems needed to implement the processes.
SaaS, AI, API, AUTOMATION Generative and transformative #AI
When SUPPORT Matters! The Expert on #ChatGPT ,Microsoft Bing ,OpenAI Automation, Amazon Connect, Salesforce, Zendesk, Talkdesk, Five9 CRMs, CCaaS and People. Think outside the bot!
- Most clients initially find out on my first consultation that Contact centers substantially impact the customer experience, but many companies avoid giving them the right resources. It doesn't take a ton of money to get it right. I have successfully brought the Cost Center into a Profit Center many times. In many kinds of business even Tech Support.
- Transforming the contact center requires involving the entire company and continually evolving. This requires a strategy where the CX team isn't the caboose and cost center of an Org. Retention, Growth and Customer Success is part of the Strategy of Customer Experience.
- Empower contact center agents and Tech Support Teams with a strong culture and streamlined technology.
- Combining AI and self-service options with a human agent creates a solid omni-channel experience and true Customer Success.
ITIL, CX, Tech Support, Product Support from Planning to Execution to Post Deployment Training, Planning, and Operations
- Large-scale resiliency and/or transformational projects
- Experience in managing large-scale projects end to end working for you not the Vendor (Salesforce, Zendesk, TalkDesk, Five9) Planning, Functional. Technical end to end PM representing you as the client while we partner and get the best outcomes from the Vendor. Training, Enablement, Negotiation, RFP, Demos, Deployment
- Skills in Cloud technologies (e.g., AWS, Azure) Planning, end-to-end and technical support.
- Experience managing/coordinating external IT vendors and Teams Globally 24x7 schedules.
- Extensive Experience in Multi-National Support in Strategic and Leadership roles from the Boardroom to the Frontline Support teams.
- JasonHughes.AI specializes in technology and services for customer experience, whether the customer is internal or external. Capabilities and extensive Digital Company Experience helps your company curate many leading CX solutions to support People, Process and Technology, guiding organizations through product selection, price negotiation, deployment, and integration.
15+ years of Operational Excellence in Digital Customer Support Teams Globally. Jason is well-versed in a variety of operating systems, networks, databases, and all major CRM systems like Zendesk, Salesforce, and many others. Jason and his team work with just about any technology that a Growing Customer Support Team would encounter. We use this expertise to help customers with mid-sized to Enterprise projects develop a World Class Support theme. When Companies need CX they call Jason. People, Process, Tech Support Consulting. Jason takes the time to understand SaaS products, technology, and customers, is aligned with Top Leadership mentoring and performance coaching, and as a consultant is willing and able to be a true partner to your business. Also, make sure that their tech support team is of the highest quality and has access to the most current tech support information – not just for your products or Vendor relationships, but for the thousands of products in your customers’ technical ecosystem. Ensure that your Consultant Vendor has a platform where the experts, both in your organization and in the vendor’s, can easily validate and share best practices or tribal knowledge. This way, every single member of the team is armed with the best information to solve customer issues — and delight customers in the engaged process CX is around Resolution, Sales Opportunities to grow, and Product excellence supported by Customer Experience Foundations of success and Retention. When Tech Support needs help, they call Jason Hughes. Best Practices and Discoveries Belongs to the World. I'm just a facilitator of experience and someone that wants to share.
J.W. Hughes | LinkedIn or @JasonHughes_ai
- Proven professional with 15+ years of experience as a Customer Experience / Support leader in an Enterprise SaaS environment.
- A career built around building efficiency, working nimble, and becoming stronger in the Customer Experience
- Consistent track record of leading organizations and teams toward reaching and exceeding goals and KPIs
- Putting your people first and cultivating a team culture that aims to develop and grow skills, knowledge, and opportunities.
- Outstanding facilitation, brainstorming, and collaboration skills
- Perceptive, able to assess and understand the data and "tell a story with it."
- A strong liaison, able to guide internal and external key stakeholders toward building a consensus around a clear call to action.
- A unique facilitator, passionate about building and cultivating strong working relationships with reports, peers and internal and external partners and stakeholders.
- Skilled in providing purposeful leadership and a clear sense of direction to cross-functional and virtual teams in a scaling environment.
- Expert communicator, able to adjust thought patterns, approach, and style when speaking to different audiences including team members, leadership, and company functions.
- Purposeful decision maker under pressure, leaning in to solve challenges in a way that will lead us forward in a better, scalable way.
- Ability to utilize data in every aspect, driving decision-making and optimizations to maximize business results.
- Take Control of the Training, Learning, Knowledge, and Advanced Training needed to win in CX.
- Jason has experience in Companies that need both Turnarounds, Start-ups and getting Enterprise Ready or have VC Funding. (Pre-seed and seed stage B2B software companies that transform how business is done. We support founders with the only things that matter in the early days: sales acceleration strategy at the Contact Center, operational execution, and capital strategy that is aligned to Operations Support)
If you are already a LinkedIn Member you can connect with Jason on link at bottom of page.
(Must already be signed in to find my profile to prevent spammers and Sales solicitation)
AMSTERDAM, DUBLIN, DUBAI, SAN JOSE CA -(Silicon Valley) SFO, SALT LAKE CITY, LONDON, BOSTON, AUSTIN, DENVER, SEATTLE, BERLIN, and now Stockholm SE.
When Experience Matters!
Finally- This is a personal blog and online Resume of Jason Hughes. Any views or opinions represented in this blog are personal and belong solely to the blog owner and do not represent those of people, institutions or organizations, contracts, employers any Vendor or AI Group, org or company that the owner may or may not be associated with in professional or personal capacity, unless explicitly stated. Any views or opinions are not intended to malign any religion, ethnic group, club, organization, company, or individual.
All content provided on this blog is for informational purposes only. I do not solicit any services and am not available for freelance contracts at this time. The owner of this blog makes no representations as to the accuracy or completeness of any information on this site or found by following any link on this site. The owner will not be liable for any errors or omissions in this information nor for the availability of this information. The owner will not be liable for any losses, injuries, or damages from the display or use of this information. Disclosure Previous Advisor and Investor for 5 Silicon Valley Companies.
Jason supports the mass adoption of generative AI technologies on an individual consumer level—with unprecedented progress that happened in just a single quarter in 2023, despite the fact that AI has been the buzzword of the decade to date.
As a result, AI has become the hottest area for innovation and investment, with new startups stepping into the spotlight and offering disruptive solutions across a variety of sectors and verticals. It’s only a natural outcome that investors like me are keen on discovering the next ChatGPT or Dall-E equivalent to invest in, given the capacity for these tools to revolutionize any given industry or line of work and to further change the workplace for the better.
Decline is a choice. Success is attainable. And Excellent Customer Experience is worth fighting for.
Jason's Services are balanced on Human Achievement and Best Practices along with Technology focused on:
1. AI, Automation, RPA -Strategy for Efficiency (Tools in Contact Centers) AWS Connect, SalesForce, Zendesk
2. Team Leadership and Change Management
3. Technical Support and Product Services
4. Planning, Execution, (Program, Product and Project Management)
5. eCommerce Management
6. Customer Interaction Services and Self-Service Flows
7. Community Enablement/Training- Collaboration, knowledge sharing
8. Data, Predictive Indicators, sNPS, Resolution capabilities
9. Human Resource Services Management Best Practices
10. Global Expansion, Mergers, Acquisitions, IPO, Remote and Hybrid Presence Leadership
Jason works on Consulting, Interim Leadership roles in Operations and or Product/Project Management that entails planning to execution of major SaaS Applications to CRM systems. Also major AI deployments.
Consulting and Decision Support on SaaS,CRM and Cloud
Assessments/performance analysis on Commerce and Tools along with People and Process.
Roadmap creation End to End Project and Program Management (PMP/PMI Principles)
Zero-based organizing
Change management, Get results faster by focusing in on People and Risk
Dashboards & measures
Optimal cadence implementation
Certified, Licensed, Bonded Consultant in Lean & six sigma, PMI, PMP, PMO, KCS, KT, SCRUM Practitioner, AGILE Though Solution Provider.
- Deep expertise in Customer Service and Contact Centers with adaptable problem-solving skills for any industry.
- Strong leadership in discussions across all organizational levels, with exceptional communication, negotiation, and workshop facilitation abilities. Global Team Experience from 10 FTE to over 1000 FTE.
- Proven experience as a team player in large-scale enterprise implementations and a strategic, analytical approach to business solutions. 10 FTE-30K FTE.
- Comprehensive knowledge of contact center design, management, and emerging technologies such as CCaaS/Cloud solutions (Over 60+ Planning to Deployments for Top Brands Globally.)
- Proficiency in service metrics, Quality and Workforce Management technologies, and the ability to conceptualize Customer Service solutions for business challenges.
- For Senior Principal to Director and Interim VP Jobs
- I keep things simple with a Customer Focus
-Consulting available in 2025-
- Manage and oversee various cross-functional programs, ensuring successful delivery. An insider that Works for the Client not the Vendor.
- Develop and refine program strategies, effectively leading and motivating teams.
- Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics.
- Navigate and resolve ambiguities in business scenarios, applying creative problem-solving skills.
- Foster collaboration with internal and external partners to optimize resource allocation and project success.
- Evaluate and prioritize projects in conjunction with customer needs and technical team inputs.
- Bridge gaps in team dynamics, processes, and systems, preventing common project pitfalls.
- Identify and mitigate risks, preventing them from escalating into major issues.
- Regularly communicate with senior managers, business leaders, and other stakeholders to support key business initiatives.
- Develop, implement, and oversee KPI reporting for a program portfolio, ensuring clear visibility of milestones and project performance.
- Manage and communicate project budgets effectively.
- Salesforce ServiceCloud, Amazon Connect, Five9, Zendesk, Talkdesk, OpenAI
Businesses are increasingly adopting AI and Machine Learning (ML) to drive innovation and efficiency. However, finding the right talent to implement and scale these technologies remains a challenge. Jason has built a specialized practice focused on AI, ML, Operations and Digital Transformation, ensuring access to the best talent to meet these demands based on experience not just theory.
Whether you are exploring AI applications, scaling ML capabilities, or building an enterprise-wide digital strategy, Jason Hughes AI provides expertise across a broad range of AI and ML technologies including all major CRM and CCaaS Platforms. Work with an expert in skilled in both technical and strategic aspects necessary to drive AI and digital transformation.
https://www.linkedin.com/in/cxjason/ If you need help or have questions on AI feel free to connect up with me on X or Linkedin.com
@jasonhughes_AI
https://www.linkedin.com/in/cxjason/
Based in Silicon Valley CA and Silicon Slopes UT. Hybrid, Remote or Onsite in Western USA.
Willing to travel onsite often for Clients Globally.
Join thousands and check out my weekly AI and CX Blog below: Coming Soon Live Forums
High ROI in Customer Support = Resolution
Do you spend most of your Operations budget on maintaining trying to keep customers happy with your current system? Many companies find that constant maintenance eats into their budget for new technology. By outsourcing your Technology Support management to us, you can focus on what you do best--running your business, Innovating for the Future! Retention of Customers and Successful CX Sales. Jason is an Ethical partner to map AI research practices and develop guardrails around AI research and technologies that have legal consequences. The Declaration for the Future of the Internet, signed by 65 countries, and the Blueprint for an AI Bill of Rights that came from the Summit for Democracy are important steps in such collaborative thinking. Unfortunately, the pace of technological development and the power of new AI technologies render such a non-binding agreement ineffectual if something goes wrong, or if companies do not share proprietary information about their new technologies.
Efficiency and productivity:
Jason has a good understanding on how to define public interest as it relates to what AI can or should do. The industry itself remains up for debate. What is clear is that the U.S. needs to follow the example of other developed economies and have this debate prominently, broadly and publicly, and with the force of potential legislation behind it. Regulating individual firms may provide talking points to voters, but it also offers cover for actors developing world-changing technologies while paying little attention to interests beyond their own profitability. As a Consultant, I focus in on People, Process, and Technology resolution.
Strengths= command, self-assurance, significance, discipline and context. and TEAMWORK!
Global CX and CS Expertise serving clients everywhere
The world of technology can be fast-paced and confusing. That's why our goal is to provide an experience that is tailored to your company's needs. No matter the budget, we pride ourselves on providing professional customer service. We guarantee you will be satisfied with our work. When Companies need help with their CX Model, Cloud and Digital SaaS & Platform Customer Support, they call Jason Hughes. Recession Proof, Turnarounds, Growth, and M&A of Support Teams. 15+ Years of Leadership and Consulting Experience. Projects- Implementations Planning to Execution end to end. Integrations, Data Clean-up. Org Mergers, Custom Development, Architecture Consultation, Advance Admin, AI, Training, Staffing, Health Checks, CPQ, FedRamp Audits
https://www.linkedin.com/in/cxjason/
#innovation #chatgpt #artificialintelligence #technology #machinelearning
Jason Hughes AI BIO
The BIO and Work to get AI
Partner and Affiliate that gets the AI outcomes you desire
A career Leading Expert on CX using AI
Thought Leadership in Customer Experience Process and Technology using AI
A career Leading Expert on CX using AI
Partner and Affiliate that gets the AI outcomes you desire
A career Leading Expert on CX using AI
Silicon Valley to Global Multi-National Presence
Partner and Affiliate that gets the AI outcomes you desire
Partner and Affiliate that gets the AI outcomes you desire
Partner and Affiliate that gets the AI outcomes you desire
Software Platforms, SaaS, Commerce, AI Expert Leadership in People